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NEED SOME HELP?

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Upgrade speed not working

Lawton1987
First Timer
Private Message
Message 3 of 3

Hoping someone could help.

 

I recently upgrade from fibre500 to fibre900 as my contract was up for renewal but I am still only getting around 500mb. I have restarted the router on a few occasions and received confirmation by email to say my new fibre is ready but doesn't appear to have been changed over on the line.

 

Thanks in advanced,

 

Glenn

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2 REPLIES 2

Lawton1987
First Timer
Private Message
Message 1 of 3

Hi all,

 

I managed to get this sorted this evening.

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Complete your community forum profile details, @Lawton1987, for staff to identify your account.

 

Go via your avatar/name; settings; add the account number in Personal Information. SAVE CHANGES. 

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.
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