Upgrade speed not working
on 14-04-2023 05:13 PM
Message 3 of 3
Hoping someone could help.
I recently upgrade from fibre500 to fibre900 as my contract was up for renewal but I am still only getting around 500mb. I have restarted the router on a few occasions and received confirmation by email to say my new fibre is ready but doesn't appear to have been changed over on the line.
Thanks in advanced,
Glenn
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2 REPLIES 2
on 14-04-2023 06:18 PM
Message 1 of 3
Hi all,
I managed to get this sorted this evening.
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on 14-04-2023 06:14 PM
Message 2 of 3
Complete your community forum profile details, @Lawton1987, for staff to identify your account.
Go via your avatar/name; settings; add the account number in Personal Information. SAVE CHANGES.
Staff will respond after the weekend.
Gliwmaeden2, a fellow customer.
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