Upgrading from Full Fibre 65 to Full Fibre 150 Data Only

[stephen54]

Hi,

I have been reading various messages regarding  upgrading from Full Fibre 65 to Full Fibre 150 Data Only and am still unclear on a few things.

1.

On the messages there is mention of an eero router, but not on the website contract options. Which is it, router or no router.

2.

An app is mentioned that needs to be on your mobile. Is this needed and, if so, what is it for?

3.

If I still want to use my existing landline phone to make calls, does the package come with an adapter to allow it to be connected to the data network?

4.

My contract ends in July 2025. Will there be any charger to upgrade?

Thanks in advance.

Regards

[nomfezeko-TT]

Thank you for the response, should you need just anything else or clarity, please feel welcome to reach out and we will be here to support you. Thank you for your continuous support. 

-Fez. 

[stephen54]

Hi @nomfezeko-TT , 

Sorry about that.

On my last post, I should have said, I have signed up for the Full Fibre 150 VOIP.

Thanks for everyone’s help.

Regards,

[nomfezeko-TT]

Hi @stephen54, please let us know if you still need support regarding your query and we will be here to help. 

-Fez. 

[Gliwmaeden2]

Yes, the adapter wouldn't be mentioned unless VOIP had been mentioned as it's not relevant when talking about Data Only package.

However, sending it out despite the "with VOIP" request has been overlooked on occasion. 

On Full Fibre 65 it's more straightforward, as the Hub2 has its own slot for the phone, but people still need to ensure that they have asked for their phone number to be kept active for use with VOIP in those circumstances .

[stephen54]

Hi @Gliwmaeden2, @ferguson, @Anonymous ,

I forgot to mention that the agent did say, as was mentioned, that Data Only does not include the adapter. It only comes with the VOIP option; but to be sure, I would say always ask.

Regards,

[Gliwmaeden2]

@stephen54, yes, considering it's such an important feature, it's strange that they haven't explained it fully at the "Offers & Upgrades" in your My Account stage or in emailed offers. 

We always advise doing renewals  / upgrades over the phone / Chat as it seems to be the only way to make sure that every detail is covered.

[ferguson]

That's great, thanks for letting us know.  🙂

[stephen54]

Hi @Gliwmaeden2 @ferguson @Anonymous ,

After being on chat with TT Customer Services…, I learned that, as has been mentioned, you have to specify VOIP not Data Only.

I wasn’t aware of this as it didn’t show up on my offers.

Anyway, it’s all resolved now.

Thanks everyone for all the help.

Regards,

[Gliwmaeden2]

Yes, you definitely must mention VOIP with your order, to avoid hassles if you need to use your Talktalk phone number. 

[ferguson]

Well kind of, although an adapter in itself is not enough, the VoIP service has to be activated. In some cases Data Only is all that is available. If you want a voice service then be clear about this when chatting and ordering. 

[stephen54]

Hi @ferguson ,

Thanks for the suggestion. I’ll do that.

I was unclear about voice over data as I have a relative who has moved to the data only service and, as @Anonymous has said, they were given an adapter to allow them to use their existing landline phones on data only systems.

I was querying it, as one contributor said they didn’t get an adapter and it isn’t mentioned in the blurb. I assume my relative (and @Anonymous ) asked for an adapter and the contributor didn’t(?).

Regards,

[ferguson]

@stephen54 

The best way to weigh up your options is by speaking to TalkTalk directly, either via phone, or live chat. You said in your first post that what you have seen is Data Only and that does exactly what it says on the tin i.e. no voice service. Again, if you speak to them you can check what exactly may, or may not be available in your case. 

[Anonymous]

Sorry i don't, when i moved from FTTC  to Full Fibre 150 i was mid contract but wasn't charged a fee, as it may take a few weeks to get it installed it may be worth holding off a month phoning the retention team and see if you can get a good deal  😉

[stephen54]

Hi @Anonymous ,

Thanks for the information, it's been very helpful.

Do you know if  there is an upgrade charge, as I still have 2 months on my current contract?

Regards,

[Anonymous · Accepted solution]

As you say there isn't much info on this but i have found - 

1.

On the messages there is mention of an eero router, but not on the website contract options. Which is it, router or no router.

What is the difference between fibre 150 and fibre 65?

TalkTalk Fibre 65 vs Fibre 150
TalkTalk Fibre 150 also comes with an upgraded router, as the Amazon eero 6 supports the latest WiFi 6 protocol, while the Full Fibre 65 package only comes with the TalkTalk WiFi Hub, which supports devices up to WiFi 5.13 Jan 2025

2.

An app is mentioned that needs to be on your mobile. Is this needed and, if so, what is it for?

Watch this - TalkTalk: How to set up your Amazon eero 6 or pro 6 with Full Fibre

3.

If I still want to use my existing landline phone to make calls, does the package come with an adapter to allow it to be connected to the data network?

Yes TT supply an adaptor but you must tell them you need it when you order many customers have received their eero without the adaptor in the past.