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Wireless connection keeps dropping

DrRaspberry
First Timer
Private Message TalkTalk

on ‎15-08-2024 07:09 PM

Message 6 of 6

Our full fibre router has worked perfectly for the past two years approximately, but now is having issues with connecting wirelessly to devices; sometimes we're having to restart the router up to four times to get it to play ball. This hasn't been an issue with the wired connections to our desktop machines, so I'm not really sure what the issue is.

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5 REPLIES 5

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to DrRaspberry

on ‎19-08-2024 06:34 AM

Message 1 of 6

Morning,

 

It usually arrives within 48hrs so hopefully it will be today.

 

Thanks

 

Michelle

 

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DrRaspberry
First Timer
Private Message TalkTalk

on ‎16-08-2024 04:17 PM

Message 2 of 6

Thanks Karl, is there a rough estimate of when that might arrive?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to DrRaspberry

on ‎16-08-2024 08:48 AM

Message 3 of 6

Hi

 

I'll get the router swapped out and see if this helps.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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DrRaspberry
First Timer
Private Message TalkTalk

on ‎15-08-2024 10:59 PM

Message 4 of 6

Thanks for the swift reply! Our router is a Sagemcom 5364-3T8 I think (assuming I'm looking at the right info on the base of the router), and my account number should be on my account now! 🙂 

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ferguson
Community Star
Private Message TalkTalk

on ‎15-08-2024 07:39 PM

Message 5 of 6

Which make and model of router do you have? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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