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on 20-11-2023 09:29 AM
my broadband stopped working and as usual it's impossible to contact anyone at talktalk. yes i have turned it off and on again.
on 20-11-2023 10:49 AM
OK thanks Chris, please let us know if you experience any further problems
Chris
Chris, Community Team
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on 20-11-2023 10:12 AM
broadband has come back on now and light is now white
on 20-11-2023 09:53 AM
no - there a white box on the wall from when i had ultra fibre optic - there are never any lights on this - then it connects to a white eero box which has one light, which is normally white and is currently red
on 20-11-2023 09:48 AM
Hi,
Apologies for the confusion, do you have one of these boxes?
Fibre Connection Box lights guide - TalkTalk Help & Support
Thanks
Michelle
on 20-11-2023 09:46 AM
there arent any lights on the box on the wall but then there never are normally
on 20-11-2023 09:40 AM
Hi chris,
Thanks for confirming. What lights are on the ONT box (the box connected to the wall)
Thanks
Michelle
on 20-11-2023 09:37 AM
yes full fibre/fttp. the light on the eero box is red
on 20-11-2023 09:32 AM
Morning,
I'm sorry to hear this. Do you have full fibre/FTTP? What lights are on the ONT please?
Thanks
Michelle