broadband not working

[christonton]

my broadband stopped working and as usual it's impossible to contact anyone at talktalk.  yes i have turned it off and on again.

[Chris-TalkTalk]

OK thanks Chris, please let us know if you experience any further problems

Chris

[christonton]

broadband has come back on now and light is now white 

[christonton]

no - there a white box on the wall from when i had ultra fibre optic  - there are never any lights on this - then it connects to a white eero box which has one light, which is normally white and is currently red

[Michelle-TalkTalk]

Hi,

Apologies for the confusion, do you have one of these boxes?

Fibre Connection Box lights guide - TalkTalk Help & Support

Thanks

Michelle

[christonton]

there arent any lights on the box on the wall but then there never are normally

[Michelle-TalkTalk]

Hi chris,

Thanks for confirming. What lights are on the ONT box (the box connected to the wall)

Thanks

Michelle

[christonton]

yes full fibre/fttp.  the light on the eero box is red

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Do you have full fibre/FTTP? What lights are on the ONT please?

Thanks

Michelle