Openreach Has Not turned up to fit Full Fibre

[Calluhan]

I've had an Openreach appointment in place for the past 2 weeks for a full fibre install today (Thursday March 13 2025)

Despite multiple text messages confirming the appointment over the last few days, no-one has shown up to fit the full-fibre today.

A long call to customer services left me none the wiser - they have no idea why no-one showed up either.

Concerningly, my existing landline broadband service with Talk Talk will be shut off today I have been told - then got cut off from customer services.....

Anyone else's experiences similar? I cannot afford to be without broadband as the whole house runs on it (tv etc) so pretty unhappy that I chose the full fibre install at this point. 

[Chris-TalkTalk]

Hi Calluhan,

I'm sorry about this. Have you heard anything today?

Chris

[Calluhan]

Yeah - fully aware on OFCOM's mandatory compensation - would rather just have the work done and move on with my life.

It seems Openreach are notorious for this - I may just cancel and keep my landline broadband - can't be bothered with the hassle and wasted time, time off work etc.

[Gliwmaeden2]

Keep a diary of the mishaps, @Calluhan so that you can keep track as compensation will probably be due for the no show engineer etc.

See full details here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583