cable installation

[Villip]

My full fibre is due to be installed tomorrow. I haven't received any equipment, nor been told that any equipment is being sent. Will they be able to install it?

[Chris-TalkTalk]

Thanks but could you also add either your TalkTalk home telephone number or account number

Chris

[Villip]

Hi Chris,

I've updated my profile. Thanks

[Chris-TalkTalk]

Hi Villip,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[DJI_MINI_2_SE]

"guess if they don't bring the equipment, they won't be able to install it, but it's not that my equipment hasn't arrived yet, Talktalk haven't sent it."

Mine arrived the morning of my install, if it doesn't arrive the engineer will still install your FTTP then when your router arrives all you do is plug it in and put the cable between ONT and router then if eero follow the simple  instructions. 

[ferguson]

That "modem" is probably a combined modem/router. If it has a red WAN port on the back it should connect with the fibre service just fine.

[Villip]

Thanks for your reply. I don't have a router, the connection so far is via the phone line, so I just have a modem, which is from Talktalk, but is a couple of years old now, and not sure if it will work with cable. I guess if they don't bring the equipment, they won't be able to install it, but it's not that my equipment hasn't arrived yet, Talktalk haven't sent it.

[ferguson]

The engineer will bring the equipment necessary to connect the actual fibre line. They may also bring a router, although possibly not. If they don't, which router do you have presently? As that may well work in the interim. 

In order for the support team to look into this further, make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.