caller display not working on fibre150

[Billy30]

Since upgrading to full fibre and connecting phones via grandstream we dont have caller display working.

[Michelle-TalkTalk]

Hi Billy,

Thanks for confirming. Could you try removing the Caller Display service in your My Account and then wait 24hrs and re-add this back in your My Account please.

Thanks

Michelle

[Billy30]

Hi Chris, sorry I've had other things to do. Yes caller display is showing as active.

[Chris-TalkTalk]

OK thanks. Does caller display show as active in My Account?

Chris

[Billy30]

Hi Chris, yes everything else works ok.

[Chris-TalkTalk]

Hi billy30,

Does everything else seem to be working OK?

Chris