ebay being blocked

[loxocemus]

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

[loxocemus]

i should mention i changed the ethernets dns in control panel to googles but that didn't help. i have no idea why i have access now when it was blocked just a couple of hours ago, and i have been outside gardening so i wasn't even logged in.

rgds

edward.

[KeithFrench]

Thanks for the PM @loxocemus there is nothing wrong with the ping, but then it is working OK at the moment. Next time it goes wrong, PM me again with the results from a trace route. From a Windows PC command prompt, this would be:-

tracert ebay.co.uk

As I mentioned at the start, it may be necessary to use Wireshark as well, but let's wait & see what happens when or if it goes wrong again.

[loxocemus]

oh yes i tried edge chrome and firefox and mobile chrome all would return the same access denied error, via wifi and ethernet.

rgds

edward

[KeithFrench]

Possibly @ferguson I would just like to prove where this rejection message is coming from first.

[ferguson]

@loxocemus No worries, let's see if we can sort it completely. I noticed the "access denied" message came from Edge, have you tried a different browser e.g. Chrome?

@KeithFrench Thanks. Does the above make sense?

[loxocemus]

i just checked eero's dns it is googles 8.8.8.8, I'm sure that isn't something i did, but i have been trying a few things via tech support but I'm fairly sure i never messed with the eero app.

i do appreciate urs and keiths help.

rgds

edward

[KeithFrench]

Hi @ferguson 

Not with a rejection message, that must be coming from somewhere. A dodgy DNS resolution will most likely mean that you do not reach your destination, as the resolved IP address would be wrong.

[ferguson]

@KeithFrench 

You do not think it is even worth trying alternative DNS settings in the eero itself? 

[loxocemus]

Hi,  ebay is now accessible..., i did not change anything from my last access denied attempt. But this is not unusual and happens fairly often, i do not expect the access to last, it can be anything from less than an hour to a couple of days. I don't change anything or use windows any differently during these times (my ip has not yet been changed either).

rgds

edward

[KeithFrench]

HI @loxocemus 

I don't think that the DNS server will have much difference in your case. With an access denied message, you are most likely reaching a destination to get that sort of message returned. If there were a DNS server issue, then you would most likely not reach your destination. Please see my previous post & PM me the ping result and perhaps even better, include the output from a trace route to ebay.co.uk as well.

[ferguson]

Well then you should, via the eero app, as I suggested earlier. Try Google DNS at 8.8.8.8 which is very reliable. Let us know if that solves your problem. 

[loxocemus]

hi, tech support had me change the dns of the wifi adapter in windows control panel, i have not altered the eero settings in any way.

rgds

edward

[ferguson]

@loxocemus Did you change the DNS settings in the eero itself, as per the link I posted earlier?

[KeithFrench]

OK @loxocemus 

Using an eero I can reach ebay no problem from my Windows 11/Chrome desktop. In your eero app go to:-

Home > Security & Privacy > Advanced Security > Network Controls

Make sure that Advanced Security is disabled & that no blocking is enabled on the Network Controls page.

Now, ping ebay.co.uk & PM me (to preserve your privacy) the results.

If you are having the problem with a Windows PC, then Wireshark remains an option.

[loxocemus]

Hi Keith, no i haven't touched eero settings, tech support never mentioned those, i have only changed wifi dns as per their advice.

rgds

edward

[KeithFrench]

@loxocemus I think you said that you have disabled advanced security on the eero, so that won't be the issue. The only way to prove this is to get me a trace from Wireshark. I can supply full details on how to do this, if you want.

[loxocemus]

thanks, i am waiting for this new ip address, i just wish tech support could have been more clear when this was happening. instead of leaving mid conversation without much explanation. if a talktalk support staff member can let me know id appreciate it.

ps homesafe on or off is not the cause of my particular issue, ebay remains blocked regardless of those settings.

rgds

edward

[Gliwmaeden2]

I think that the issue of using Homesafe (if at all) with Eero was picked up on by @KeithFrench a few years back when he first used the Eero, @loxocemus.

I'm pretty sure he discovered it had to be just the Eero's own security settings one should be using.

If he has time, he might comment on here. Other community stars are also around, but from now on this Community is peer to peer only, so if we can't solve it among ourselves, you do need to use direct support from Talktalk via phone or Chat going forward. 

[loxocemus]

its on the account webpage, security settings i think its under, u can enable disable options like kidsafe, scam stuff etc, i think there's 4 options under this homesafe u can alter, id check but the site is currently down for maintenance. its not on the eero app but via your account profile, it still alters ur service.

an early suggestion was to disable these options, i did, ebay is still blocked by 

Access Denied

You don't have permission to access "http://www.ebay.co.uk/mye/myebay/purchase?" on this server.

Reference #18.cee41602.1774659431.226463d

https://errors.edgesuite.net/18.cee41602.1774659431.226463d

rgds

edward

[Gliwmaeden2]

@loxocemus, you have mentioned Homesafe a few times.

You shouldn't have it at all if you are using the Eero.

AI answer:

 Talktalk's description of Eero - Secure:

https://help-centre.talktalk.co.uk/Broadband/Security/About_eero_Secure

Check on 03451 720074 or Chat with the Full Fibre team during the day, but I don't think you should have any Homesafe software switched on.