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fibre router

computerman1
First Timer
Private Message TalkTalk
Message 4 of 4
Spoke to 4 people at TT and sent 3 messages saying i did not want it. New router came 2 days ago and this morning about 8.15 2 engineers from BT who were putting in the new fibre cable etc. arrived.
When i asked about connecting the main phone in the kitchen, (base unit that "talked" to 4 phones) they said it was not up to them and all they could do was plug the phone in the office into the back of the new fibre router.
To install it they were going to dig up the ground in front of the hedge that ran from the road to the side gate, dig up the small garden under the bedroom window, put a cable round in front of the step where the front door is, then dig up part of the the small bed under the office (2nd bedroom) window, put a box on the wall  below and to the right (when facing the house), drill a hole in where the box was going to be into the office. Put another box on the wall somewhere in the office, and run a cable about 10 feet long from that box to where the fibe router would be.
When asked if i needed fibe the said no, the reason was the copper wires to the exchange would stop being used in about 8-10 years, when bt went digital, and then a small unit would be plugged into the existing phone sockets, the phone would then be plugged into that and all would be fine.
 
So i cancelled the installation, they said several other people had also done the same
bobg
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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
Message 1 of 4

Fair enough, it's not compulsory. But from the way you describe it you have a multi cordless phone set up and that would have carried on working fine if you had VoIP installed. The bit about "...8-10 years, when bt went digital, and then a small unit would be plugged into the existing phone sockets, the phone would then be plugged into that and all would be fine..." is just rubbish, frankly. 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

@computerman1, see also my reply to your post before Christmas, where I explained about the phones:

 

https://community.talktalk.co.uk/t5/Email/router-upgrade/td-p/3086541

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

You can only have one phone that plugs in at the back of the router [so it would have to be the base one, for you still to be able to make use of the related phones].

 

You can't use the old extensions to other rooms etc that went with the old copper BT lines, @computerman1.

Gliwmaeden2, a fellow customer.
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