We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

full fibre install.. router not showing 'green light'

jenwalden
First Timer
Private Message TalkTalk

on ‎12-02-2025 12:29 PM

Message 3 of 3

router is not 'picking up' new fibre install

 

Labels:
0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-02-2025 07:12 AM

Message 1 of 3

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-02-2025 01:22 PM

Message 2 of 3

What make/model of router are you using? Is the cable from the ONT plugged into a WAN socket on the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2025