@Oddjob7, can you let us know which package you are on and which router you have, so that staff can take a look?
If you are on Full Fibre you can contact support on 03451 720074.
Fibre to the cabinet packages and ADSL copper only issues can be addressed through forum support.
If it's completely down, report the fault immediately on 03451 720088 as, if it takes more than a few days to resolve, automatic compensation covers complete loss of service faults. The days need to be counted after resolution of the issue.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
