talktalk renewal

[misty0001]

After I gave my 30 day notice on December 29th 2025, my leaving date should be 28th January 2026. For past few weeks I have rang in, live messaged and still the best offer is £53@month for 900mb bb, unlimited void calls and international max. Competitors can do it for around £35-£40. Been a customer for over 10 years and when I had my last contract was paying around the £40-£45 Mark. I spoke to a manager and said they would call me back with a better offer and I not need to worry. Today they rang and said as it's only a week left, they can't offer me anything better than the £53 as no offers can be shown as I will be disconnected next week unless I take that offer!!! Package can't be changed neither, so can't reverse the cancellation. I feel very let down by spending over 20hours trying to sort all this.

[Mandisa-TT]

to**

[Mandisa-TT]

Your contract ended on 26/12/2025, which meant the discounts attached to your contract also ended on that date. Even though you gave 30‑days’ notice on 26/12, the final 30 days were billed at the standard out‑of‑contract rate, which is why the January bill was higher.
This is not an extra charge — it’s simply the standard pricing that applies once a contract expires. 
 

You’ve had a really difficult experience, and I’m very sorry for the stress this has caused. I can hear how strongly you feel about it, and I completely respect your decision if you want to escalate the issue.
 

There was a complaint logged into your account however, the complaint was closed on the 11.02.2026. I have sent you a private message with our complaint link.

[Mandisa-TT]

• The higher bills are linked to the contract expiry, not new charges.
• Your final bill has been corrected based on the official disconnection date.
• Your £69.53 refund has already been processed.

[Mandisa-TT]

The 30days notice started on the 29.12.2025 when the cease letter was placed that is why your were a full month in advance in Jan and your £69.53 refund has already been processed.

[misty0001]

You know what, talktalk can send me a deadlock letter. I will take it further as this is just ridiculous. No way on earth can you charge someone whatever you feel like. If my contract finishes on the 26th December, I called in on boxing day to stop any big amounts coming out, gave my 30 days notice so see £90 coming out in January is just not on. Its pure greed on talktalk side, really is that simple.

[Mandisa-TT]

When the contract reached its end date, the discounts attached to that contract also ended.
This means from December onwards, your package price returned to the standard out‑of‑contract rate.
 Why the bills increased
October – £55.36
November – £55.36
These months were still within your contract, so your discounts were active.
December – £85.71
Your contract ended on 26/12, so part of this bill included days charged at the standard rate after your discount expired.
January – £90.31
This was your full out‑of‑contract monthly price, as no discounts were active during this period.
There were no changes to your package — the increase was purely because the discounted contract came to an end.

[Mandisa-TT]

You had a contract with us until the 26.12.2025 with discount on your package and when your contract ended, the discount that you had ended and that is why your bill £85.71 as you were charged the standard price for days after the discount ended on your billing cycle and in January you were charged a full month standard price for your package £90.31.

[misty0001]

October £55.36

November £55.36

December £85.71

January £90.31

Same package, no changes. I gave my notice. Do you think this is fair on me??

[Mandisa-TT]

We did not take 2 payment off your account, we only took £90.31 on the 29.01.2026 and the £69.53 is money due to you and you have requested a refund on the 10.02.2026 and the funds will be on your bank account within the next 7 working days.

[misty0001]

If that's the case, where is the advance payment for January then?? Two payments was taken out, one for £69 and another for £90 in January!! So whatever adjustments were made doesn't reflect the payments!!

[Mandisa-TT]

Your £69.53 refund was not a random refund or something separate.
It was the remaining credit after the system re‑calculated everything once your account officially closed on 29/01.
Because your advance bill was for a full month, and the system corrected the unused days after 29/01, the remaining balance came to £69.53.
That is why you didn’t receive the full £90.31 back — the system offset part of that amount against the period up to the official closure date.

[misty0001]

That £69 is my advanced 1 month billing cycle refund, no adjustment!! Its the direct debit mandate refunded!!

[Mandisa-TT]

I will give you the bill breakdown of the bill that was generated on the 21.01.2026.

[misty0001]

Regardless of billiling system, I can't be charged for services not received, really is that simple! 21st to 28th January due to your internal computer doesn't mean take £90.31 out! Not customers fault!

[Mandisa-TT]

I’m genuinely sorry you’ve had to repeat yourself and chase for answers. You absolutely deserve a clear breakdown, so let me explain this as simply and honestly as I can.

[misty0001]

Where does this leave me? If I'm not getting any services from 21st January, why am I being billed from 21st to 29th January and if so no way on planet earth would it cost £90.31 for a few days, if services were still on. I understand automated service but this is ridiculous, really is! That £69 was not because it's deducted from final bill, thats my auto refund of advanced one month billing!!! So now give me the break down of  £90.31, I had asked the same question on online chat and they said its for services from 22nd January to 23rd February 2026. I cannot be more clear than this. I have no services even if your internal computer is doing a batshow! Worst part me asking for this money back, being pinged between customer service and technical team, neither knows what to do or how to get money back into my account. Complete utter lack of compassion, if one is to be honest. 

[Mandisa-TT]

Any loss of service before that date was not because the account was closed — it would have been due to the physical service stopping early, not the billing system.

[Mandisa-TT]

You are completely right that you gave your 30‑day notice in December and that your phone and broadband stopped working around 21 January. I understand why that led you to believe the account had already been closed on that date.

However, the account closure in our internal systems completed on 29 January 2026, and that is the date the billing system recognizes as the official disconnection.

[misty0001]

There is no confusion on my part. It's very clear. I gave 30 days notice in December, advance payment of £69 was taken in January. Phone and Internet disconnected as talktalk told me would on 21st January. 29th January, talktalk magically takes £90.31 from my bank, I question it and they said on chat for services between 22nd January to 23rd February!!! Unless a magic unicorn from talktalk has magically re connected me with talktalk, this is very untrue!! I have no services whatsoever and to be completely frank, have been broken by this whole experience with talk talk.

[Mandisa-TT]

Your refund of £69.53 was processed on 10/02/2026 — this was the remaining credit after the final bill adjustments.

Nothing has “gone missing” — the system billed ahead, then reversed the charges and refunded the correct amount owed back to you once the account closed.