We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
on 23-01-2026 02:25 PM
After I gave my 30 day notice on December 29th 2025, my leaving date should be 28th January 2026. For past few weeks I have rang in, live messaged and still the best offer is £53@month for 900mb bb, unlimited void calls and international max. Competitors can do it for around £35-£40. Been a customer for over 10 years and when I had my last contract was paying around the £40-£45 Mark. I spoke to a manager and said they would call me back with a better offer and I not need to worry. Today they rang and said as it's only a week left, they can't offer me anything better than the £53 as no offers can be shown as I will be disconnected next week unless I take that offer!!! Package can't be changed neither, so can't reverse the cancellation. I feel very let down by spending over 20hours trying to sort all this.
on 23-01-2026 04:03 PM
@misty0001 I sincerely apologies for the inconvenience caused. I understand that it must not be easy dealing with all this possible change especially losing the number. I will update the complaint so that this can be further looked into by the complaint department.
on 23-01-2026 03:51 PM
I really can't beleive that in this day and age this problem can arise! Especially that I wanted to keep my landline number I have had for past decades!! The option I got told is to let it run out and get a new contract!! So not only will I lose my number, I will have a total loss of service!! If they had only retracted the cease the other day, I wouldn't be in this predicament, I even said on live chat the other day to do so, hence why I am absolutely disgusted by this situation.
on 23-01-2026 02:53 PM
@misty0001 I have looked at your account, I can confirm that there is no longer an option to cancel the cease that was requested my apologies for this however rest assured I can also confirm that there is an open complaint regarding all this and the complaints department is going to contact you and discuss a way forward. I will ensure to update the complaint so they will know you are looking forward to a resolution.
on 23-01-2026 02:48 PM
Thank you. I want to keep all the services I'm currently on, max international/unlimited calls, fiber 900 etc. Price is the most important factor and be able to renew! Otherwise I am being pushed to go to a competitor!!
on 23-01-2026 02:46 PM
@misty0001 you are welcome I'm looking at your account as we speak, please allow me just a few minutes I get back to you.
on 23-01-2026 02:42 PM
Thank you.
on 23-01-2026 02:30 PM
Hi there @misty0001 I'm sorry for any confusion regarding this, I will look into this for you.