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unable to make calls on voip phone

Coffee2
First Timer
Private Message TalkTalk

on ‎14-02-2024 05:16 PM

Message 3 of 3

my voip phone has stopped being able to make or receive calls

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎16-02-2024 09:02 AM

Message 1 of 3

Hi Coffee2

 

How are you getting on, do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-02-2024 07:16 AM

Message 2 of 3

Hi Coffee2

 

I'm sorry to hear this.

 

Can you try the following, plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal.

 

 Please let us know how you get on.

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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