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Full fibre no connection, red PON LED

Cedar2024
First Timer
Private Message TalkTalk

‎15-02-2024 01:53 PM - edited ‎15-02-2024 05:34 PM

Message 2 of 2

Hi,

We had full fibre installed by OpenReach on Tuesday, it briefly worked on Wednesday, now we have a red PON light on the OpenReach box and no internet. We’ve reported it to TT but have had no response. Is there anything else we can do? We are an elderly couple and now have no phone line and no internet.

Thanks for your help.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎16-02-2024 07:00 AM

Message 1 of 2

Morning,

 

I'm really sorry to hear this. The line test has asked us to confirm that the ONT is switched on and that all the cables are secure? If this has already been checked then please can you provide a few days availability AM (8-1) and PM (1-6) and we'll book an engineer visit to the property for you. Please can you also confirm acceptance of possible time related charges.

 

Engineer charges - TalkTalk Help & Support

 

Thanks

 

Michelle

 

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