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[......]

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[Michelle-TalkTalk]

Morning,

Do you see a particular error message? Have you tried powering down the router for a full 30 minutes as this will reset the current session? Are you also using HomeSafe/Kidsafe? You can check these settings if you log into your My Account.

Thanks

[Gliwmaeden2]

@......, I'll remove the duplicate thread. Please just update this one if you need to. 

There's an edit button in the 3 dots menu next to your post.

Please complete your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; add your Talktalk landline number or account number in Personal Information. SAVE CHANGES. 

Your thread is in the queue for attention. Staff reply during the day Monday to Friday.