All inbound calls display as "Withheld"

[Montana]

Hi @OCEs,

As title and similar to other threads on this, all calls being received display as "Withheld", or "Unknown" via the TT Digital Voice app.

Have tested calling in from known numbers not set to withhold their number.

For reference:

My Account calling features has caller display ticked.

Only have caller display and last caller barring in use on the phone, no boosts.

[Note: U/L call boost was removed in October - would this change have anything to do with it?]

Call Safe is off, and never been on.

Please advise.

Many thanks

M

[Michelle-TalkTalk]

Hi Montana,

I'm really glad to hear this and please let us know if you need any further assistance 🙂

Michelle

[Montana]

Hi @Michelle-TalkTalk ,

Looks like the last caller barring service has been reset.😎

Not had any new calls in since, so will check further once any are received that would need barring and feed back.

Many thanks

M

[Michelle-TalkTalk]

Morning,

Has there been any change so far?

Michelle

[Michelle-TalkTalk]

Morning,

The team have made a change and have asked if you could retest tomorrow please.

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

I've chased the team for an update again this morning.

Michelle

[Michelle-TalkTalk]

Morning,

The team have come back to me to advise that this has been escalated and they are chasing the escalation team for an update on this fault. I've asked them to keep me updated on this.

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

Thanks for the update and I'm sorry to hear this. I've contacted the team and have asked if they can provide an update on this ASAP. I'll post back as soon as I receive a reply, however the team may also try and contact you directly.

Michelle

[Montana]

Hi @Michelle-TalkTalk , thanks for the message.

I spoke to someone from FF the week before this, on 22/02, who was escalating the remaining issue (last caller barring [LCB] service not working) to the TT voice team.

Was expecting to hear from them this week but so far have not heard anything.

Checked today and the LCB service is still not working.

M

[Michelle-TalkTalk]

Hi Montana,

Have the team contacted you back?

Thanks

Michelle

[Montana]

Hi @Debbie-TalkTalk ,

Was called from someone in the FF Team who attempted to reset the calling features and had call back after a 24-hour period.

Looks like caller display is now working but testing the other features (1471, voicemail and last call barring) which remain not working. For example dialling 1471 just gives a silent non-response as does 1571.

This has now been raised further so anticipating a call next week Monday.

Thanks

M

[Debbie-TalkTalk]

Hi Montana

How are you getting on?

Thanks

Debbie

[Montana]

Thanks for the update @Chris-TalkTalk 

Will do.

M

[Chris-TalkTalk]

Hi Montana,

Our Future Fibre team have re-enabled your calling features but they said it can take up to 24 hours to take effect so can you retest in 24 hours and let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks, I'll pass it over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Thanks

Chris

[Montana]

Ok thanks @Chris-TalkTalk ,

Yes the phone is working. No change to the calling features issues 😞

M

[Chris-TalkTalk]

Thanks for that. Unfortunately still showing not connected. Could you just confirm that the telephone is till working and I'll pass this over to our Future Fibre team for further investigation

Chris

[Montana]

Hi @Chris-TalkTalk ,

Re: your last post. Couldn't do the switch off earlier, but hoping you'll be able to pick this up tomorrow [Wed].

Confirming now that the the ONT, eero and DVA have been switched off for over half an hour and are back on.

Is the phone showing as connected?

Thanks

M

[Chris-TalkTalk]

Thanks. Our systems still don't show that there is a telephone connected. Could you just try switching the ONT, eero and DVA off and leave them off for at least 30 minutes, then switch back on and let me know when you've done this 

Thanks

Chris

[Montana]

Hi @Chris-TalkTalk ,

In update... Yes, can make and receive calls from the phone connected to the DVA.

For the record the DVA shows solid blue phone light and internet light

Is the phone still showing as not connected?

The noted call services remain not working.

Please take it that they remain not working unless I post otherwise.

Thanks

M

[Chris-TalkTalk]

Thanks for trying that It's showing on our systems that the telephone isn't connected. So you can make and receive calls from the telephone connected to the DVA?

Chris