Call Divert

[Hasted]

I had a problem with the land line being dead for four weeks, this is now fixed. But the call divert is isn't working now I tried deleting and reinstating the feature but no.

Us to able set it up online.  

[kanya-TT]

 Hey there, @Hasted. Please contact our Fullfibre team on the details below for further assistance.

03451720074 

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Kanya

[Hasted]

All I gel is sales people who want to recontact me.

I did have a very good call handler who while my landline was down changed my mobile number as divert as this was the number on the account but now I want my wife's reinstated it seems impossible. I am in the process of sorting an alternative supplier.

[Hasted]

I have been a TalkTalk customer since 2012 and the small volume of calls my wives small business diverts is less than TWO a month. Can you also explain why I have more support trying to recontact me but no help solving my problem. My guess is TalkTalk employ 100 sales people to 2 problem solves, 

I did have a very good call handler who while my landline was down changed the put my mobile number as divert as this was the number on the account but now I want my wife's reinstated it seems impossible. I am in the process of sorting an alternative supplier.

[Hasted]

I have been contacted by Costumer Relations how have referred me to Full Fibre Team.

[siphosethu-TT]

Hi there Hasted, please confirm if you are still having the issue with the divert. Thanks

[Gliwmaeden2]

For reliable business support, @Hasted, your wife might take a look at a separate business service:

https://business.talktalk.co.uk/internet/business-full-fibre

The domestic service is only responsible for residential use, so cannot guarantee the same levels of support that a business might need.

If you check the Ts&Cs linked at the bottom of this page, you'll see that Talktalk has not updated its terms to reflect the fact that people work from home / run small businesses etc.

It might be worth a rethink. 

[Hasted]

Yes, my wife relies on land line calls diverted to her mobile as part of a small business and this hasn't happened for weeks.

[Chris-TalkTalk]

So just to confirm, you would like to enable call divert but are unable to do so?

Chris

[Hasted]

Yes, no diverts.

[siphosethu-TT]

Hi there Hasted, please confirm if you are still having the same issue. Thanks

[Gliwmaeden2]

Thanks. Staff will follow up after the weekend. 

[Hasted]

Full fibre package and phone is connected to TalkTalk box supplied.

[Gliwmaeden2]

It's the "over the Internet" technology for phoning when you have a full fibre package, @Hasted.

Do you have fibre to the premises or FTTC [copper comes in at the traditional BT mastersocket]?

Is the Call Divert option missing from My Account [it often loses boost options these days...]?

[Hasted]

Sorry Chris not that technically minded so don't know what VoIP service is?

[Chris-TalkTalk]

Thanks. Do you have have the VoIP service?

Chris

[Hasted]

Community file updated 

[Hasted]

Community file up dated.

[Chris-TalkTalk]

Hi Hasted,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you