Caller Display Not Working

[GFS58]

Caller display has not worked on my phone for months. I have had a chat with customer services a co9uple of times and done all the things they suggested but it still doesn't work. It's not the phone as it worked when I tried it on another line. Does anyone have any suggestions? It's a really useful service. Thanks.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for keeping us updated 🙂

Thanks

Michelle

[GFS58]

Thank you Chris and Michelle. The faults team contacted me and after a couple of interventions at the exchange caller display is now working again. I'm grateful for your help.

[Michelle-TalkTalk]

Good morning,

Thanks for retesting. I've passed this over to our Faults Escalation Team now and I'll post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Michelle

[GFS58]

Hi Chris

Sorry I was away yesterday. I have retried and incoming call is still not displaying number.

[Chris-TalkTalk]

I've re-added caller display, can you give it an hour and then retest

[Chris-TalkTalk]

OK, I'll remove it now and re-add it in an hour. I'll let you know when I've re-added it

Chris

[GFS58]

No. it's still not working. Display just says Incoming Call.

[Chris-TalkTalk]

OK thanks. Could you just confirm that it's still not working. If it isn't I'll try removing and re-adding it 

Chris

[GFS58]

Thanks Chris, I'm sorry to say that it is still not working.

[Chris-TalkTalk]

Thanks. I've made a changed, can you please retest and let me know if caller display is now working

Chris

[GFS58]

Hi Chris

My old telephone number was still on my profile. I have changed it. Thanks

[Chris-TalkTalk]

Hi GFS58,

Can you check the telephone number in your community profile and confirm that it's your current TalkTalk landline telephone number

Chris

[GFS58]

Hi Michelle

Yes, I know and I have tried turning it off and back on again as suggested by support staff but it still doesn't work.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Does Caller Display show as active when you log into your My Account?

Thanks

Michelle