Caller Display
on 25-05-2023 10:06 PM
Message 29 of 29
Hi guys, Caller Display has stopped working, just shows as Incoming Call on handset display. Also when I noticed this today it wasn't put through to my mobile via the TalkTalk Digital Voice app. Can you help, please?
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Caller display
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28 REPLIES 28
on 26-05-2023 01:41 PM
Message 21 of 29
OK, I have Hub 2. I can't do that just now though because my wife is working from home.
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on 26-05-2023 01:39 PM
Message 22 of 29
Thanks ferguson 🙂
It's not letting me remove this either. Do you have the hub2 or DVA with eero?
Could you try powering down either the hub or eero/dva and ONT for a full 30 minutes and then try and retest?
If this still doesn't work then I will ask our Faults Team to take a look.
Debbie
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on 26-05-2023 01:28 PM
Message 23 of 29
Thanks Debbie, done.
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on 26-05-2023 01:18 PM
Message 24 of 29
Hi ferguson
Ok let me see if I can remove and re add this for you.
I'm just sending you a Private Message to confirm some details.
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on 26-05-2023 01:12 PM
Message 25 of 29
Hi Debbie, tried different browser; made sure no ad blockers; pop ups and redirects enabled. No joy I'm afraid.
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on 26-05-2023 12:45 PM
Message 26 of 29
Hi ferguson
Thanks for your reply. Could you try a different browser and also check pop ups are enabled (to see if you can see the save/change option then)
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on 26-05-2023 12:34 PM
Message 27 of 29
Hi Michelle, I should have mentioned that I tried that before posting. I can untick the box, but there is no option showing to save the selection/change. The issue is affecting multiple handsets.
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on 26-05-2023 06:34 AM
Message 28 of 29
Morning,
Sorry to hear that. Could you try removing this in your My Account and then once removed try re-adding this again tomorrow. If this is still happening then we can pass this to our faults team for you. Just to add, is it also happening on another handset?
Thanks 🙂
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