Caller ID stopped working

[BillBees]

Caller ID stopped working on my landline about 2 weeks ago. It is still showing as enabled in my account, but all incoming calls simply show “Incoming call” on all my ‘phones. 

[BillBees]

I had a call from someone at TalkTalk today but unfortunately my hearing is very poor so I couldn’t understand what was being said. tried to get a phone number so that my son could call back and deal with it but I have obviously written the wrong number down.  Could the correct number be emailed to me please?

[Chris-TalkTalk]

Thanks Bill. I've passed this to our network team for further investigation. I'll let you know when I receive and update or they may contact you directly

Chris

[BillBees]

My son brought his phone this morning -  caller display works on it as his house but plugged into my master socket it just says “Incoming call” so it’s not a phone issue. 

[Chris-TalkTalk]

OK  thanks

[BillBees]

OK, I will reply in a couple of days when I’ve been able to do that. 

[Chris-TalkTalk]

It would be good if you could try another telephone. If it's then still not working I'll pass it over to our Network team for further investigation

Chris

[Gliwmaeden2]

Staff will follow up after the weekend, @BillBees.

[BillBees]

No difference, sorry.  Maybe I need to try and borrow another phone, though it don’t see how a phone fault could just stop caller display from working. 

[Chris-TalkTalk]

OK thanks. I've made a change, could you please test again and let me know if it's made any difference

Chris

[BillBees]

Have now done that - no difference, phone still just says “Incoming call”.  The call history in the phone shows that it last worked on the 22nd of June. 

[Chris-TalkTalk]

Everything looks OK on our side so could you unplug the cordless phone base unit from the power supply, leave it unplugged for a few minutes then plug back in and retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks, I'll take a look at this now and get back to you

Chris

[BillBees]

That’s done.

[Chris-TalkTalk]

Hi Bill,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[BillBees]

Hello Michelle,

I switched off Caller Display in my account this morning, waited until it was showing as being off, switched it back on and waited a few more hours after which it was showing as enabled again, but it still isn’t working. 

[Michelle-TalkTalk]

Morning Bill,

I'm sorry to hear this. Have you tried removing the Caller Display service in your My Account and once this shows as removed then re-added it again?

Thanks

Michelle