Caller Identification not working

[MuckyMoose]

Hi - hope someone can help me here.

Caller identification is not working on my BT Advanced Z phones . . . it WAS working until recently.  Now just says 'incoming call' EVEN IF the caller is in the phone contacts list.

I've tried turning off caller ID option in talktalk "my services" area - waiting 24+ hours then turning it back on again - - no fix.

I've done a full power cycle on our base station - - no fix

I've done a full reset on our phone handsets and base station back to factory settings - - no fix.

HELP please - we have to sit there and wait until the answerphone clicks in and listen to who is calling before picking up (or not)

Thanks in advance MuckyMoose

[MuckyMoose]

Morning

The phone is connected to the master socket and always has been.  Nothing has changed here - had the same phone setup for several years

[Debbie-TalkTalk]

Hi MuckyMoose

I'm sorry to hear this.

Can I just check, have you connected the phone directly at the test socket?

Is the phone usually connected to the master socket or an extension socket?

[ferguson]

It will be on this thread and that is where the conversation should continue. You may get an email, but that is for notification purposes only and cannot be replied to. 

[MuckyMoose]

Will I get a notification of a post/answer on this thread?  Via email? Text? Call?

[Gliwmaeden2]

Staff will be back on here tomorrow, @MuckyMoose.

Make sure that you have completed your community forum profile details for them to identify your account. 

Go via your avatar; settings; drop down menu....Personal Information. Add your Talktalk phone number or account number. SAVE CHANGES.