Caller display: international calls

[Lesley35]

I have had this problem before.  When I call Switzerland my number is showing as Singapore so the person is not accepting my call.  

#caller display #international

[Debbie-TalkTalk]

Hi Lesley35

Apologies for this.

I will speak to the team now.

Can you provide further availability for when the team can call you?

[Lesley35]

I've not had a call. Can you give me an update on progress.

[Debbie-TalkTalk]

Hi Lesley35

Thanks for your reply.

I will pass this onto our faults escalation team now.

Debbie

[Lesley35]

You can call me this afternoon. 

[Debbie-TalkTalk]

Hi Lesley35

Our faults escalation team are still attempting to contact you in regards to this fault.

When would be the best date and time to contact you?

[Debbie-TalkTalk]

Hi Lesley35

The team are attempting to contact you. They have arranged a callback for tomorrow to try to call you again.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Lesley35

Apologies for this.

I've asked our Faults escalation team to take a look at this and I will post back as soon as I have further information.

Thanks

Debbie

[Lesley35]

Yes. I have updated info in Private Message.

[Gliwmaeden2]

Is it to the same number that you entered in Private Notes when it happened just a month ago, @Lesley35?

Link to your older thread:

https://community.talktalk.co.uk/t5/Home-Phone/Caller-Display-International-calls/td-p/3029460