Caller display not working

[BettysPA]

Hi, please can someone help me get the caller display working on my Mum’s phone. I have read other posts and none of the suggestions work. She is elderly and unable to deal with this herself. It hasn’t worked for a while.  She has a landline only, no internet and also has a Care Call alarm. Any help gratefully received 

[Chris-TalkTalk]

Morning, I'll let him know.

Chris

[BettysPA]

Morning Chris, would you be able to send a message to Jamie in the Welfare Team? I was expecting him to call me again yesterday but he didn’t. It’s just that my mum’s phone still isn’t working 

[Chris-TalkTalk]

No problem, happy to help 🙂

[BettysPA]

Thanks Chris, I really do appreciate all you have done 

[Chris-TalkTalk]

Hi BettysPA,

Just a quick update to let you know that this has been passed over to our welfare team so that we can get the landline fault sorted for you Mum as soon as possible

Chris

[Chris-TalkTalk]

OK thanks, I'll let our network team know that the line is dead, and ask them to look into it ASAP

Chris

[BettysPA]

Hi, no it’s still the same. No dial tone and when I try to phone her it just sounds like it is ringing out but she doesn’t get anything 

[Chris-TalkTalk]

It could be. Just run a line test and it's coming back fine, is there still no dial tone?

Chris

[BettysPA]

Hi Chris, my mum’s phone line has gone down. Will this be because of what they are doing? She has no dial tone. My only concern is the Care Call not working.

[Chris-TalkTalk]

OK, thanks for letting me know 🙂

[BettysPA]

Hi, yes they have although they keep contacting my mum even though I have asked them not to. They are trying two more things which will take until later on on Thursday to take effect and if that doesn’t work I think they said they will have to contact OpenReach

[Chris-TalkTalk]

Hi BettysPA,

How are you getting on, has anyone contact you from out Network team?

Chris

[Chris-TalkTalk]

No problem, I've passed your mobile number over to them

Chris

[BettysPA]

Thanks Chris, please can you ask them to contact me and not my mum. My number is in the private info

[Chris-TalkTalk]

I'm experiencing problems removing it so I've passed it over to our Network team for further investigation. I'll let you know when I receive an update or they may contact your directly

Chris

[Chris-TalkTalk]

OK, will do

Chris

[BettysPA]

Let me know when you need me to try again 

[Chris-TalkTalk]

Thanks for trying that. I'm going to try removing it and re-adding it from my side, if it's then still not working I'll pass it over to our network team for further investigation

Chris

[BettysPA]

Hi Chris, no joy I’m afraid. It still says incoming call. Having looked at previous posts on this topic does this need to be passed to Openreach for them to sort?

[Chris-TalkTalk]

Yes please. If it then still doesn't work please let me know

Chris