Caller display not working
on 01-10-2024 07:40 PM
Message 30 of 30
Hi, please can someone help me get the caller display working on my Mum’s phone. I have read other posts and none of the suggestions work. She is elderly and unable to deal with this herself. It hasn’t worked for a while. She has a landline only, no internet and also has a Care Call alarm. Any help gratefully received
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Caller display
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29 REPLIES 29
on 10-10-2024 10:29 AM
Message 1 of 30
Morning, I'll let him know.
Chris
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on 10-10-2024 10:13 AM
Message 2 of 30
Morning Chris, would you be able to send a message to Jamie in the Welfare Team? I was expecting him to call me again yesterday but he didn’t. It’s just that my mum’s phone still isn’t working
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on 08-10-2024 02:10 PM
Message 3 of 30
No problem, happy to help 🙂
Chris, Community Team
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on 08-10-2024 02:09 PM
Message 4 of 30
Thanks Chris, I really do appreciate all you have done
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on 08-10-2024 02:07 PM
Message 5 of 30
Hi BettysPA,
Just a quick update to let you know that this has been passed over to our welfare team so that we can get the landline fault sorted for you Mum as soon as possible
Chris
Chris, Community Team
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on 08-10-2024 01:05 PM
Message 6 of 30
OK thanks, I'll let our network team know that the line is dead, and ask them to look into it ASAP
Chris
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08-10-2024 01:03 PM - edited 08-10-2024 01:05 PM
Message 7 of 30
Hi, no it’s still the same. No dial tone and when I try to phone her it just sounds like it is ringing out but she doesn’t get anything
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on 08-10-2024 11:51 AM
Message 8 of 30
It could be. Just run a line test and it's coming back fine, is there still no dial tone?
Chris
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on 08-10-2024 11:27 AM
Message 9 of 30
Hi Chris, my mum’s phone line has gone down. Will this be because of what they are doing? She has no dial tone. My only concern is the Care Call not working.
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on 08-10-2024 10:43 AM
Message 10 of 30
OK, thanks for letting me know 🙂
Chris, Community Team
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on 08-10-2024 10:27 AM
Message 11 of 30
Hi, yes they have although they keep contacting my mum even though I have asked them not to. They are trying two more things which will take until later on on Thursday to take effect and if that doesn’t work I think they said they will have to contact OpenReach
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on 08-10-2024 09:04 AM
Message 12 of 30
Hi BettysPA,
How are you getting on, has anyone contact you from out Network team?
Chris
Chris, Community Team
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on 03-10-2024 11:13 AM
Message 13 of 30
No problem, I've passed your mobile number over to them
Chris
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on 03-10-2024 11:10 AM
Message 14 of 30
Thanks Chris, please can you ask them to contact me and not my mum. My number is in the private info
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on 03-10-2024 11:09 AM
Message 15 of 30
I'm experiencing problems removing it so I've passed it over to our Network team for further investigation. I'll let you know when I receive an update or they may contact your directly
Chris
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on 03-10-2024 10:59 AM
Message 16 of 30
OK, will do
Chris
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on 03-10-2024 10:44 AM
Message 17 of 30
Let me know when you need me to try again
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on 03-10-2024 10:01 AM
Message 18 of 30
Thanks for trying that. I'm going to try removing it and re-adding it from my side, if it's then still not working I'll pass it over to our network team for further investigation
Chris
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on 03-10-2024 09:31 AM
Message 19 of 30
Hi Chris, no joy I’m afraid. It still says incoming call. Having looked at previous posts on this topic does this need to be passed to Openreach for them to sort?
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on 02-10-2024 10:53 AM
Message 20 of 30
Yes please. If it then still doesn't work please let me know
Chris
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