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Home Phone

Get help with your TalkTalk landline and calling features.

Can't dial out on landline.

sloth2
First Timer
Private Message

on ‎03-11-2023 11:12 AM

Message 3 of 3

Broadband is fine, landline can accept incoming calls. I tried plugging the phone directly into the test socket on our FTTC master socket with the same result.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎03-11-2023 12:22 PM

Message 1 of 3

Hi @sloth2 
 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.


We will then reply via this thread in our Community with any further advice or next steps.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎03-11-2023 12:14 PM

Message 2 of 3

I've moved your duplicate post out of the way, @sloth2.

 

Please follow up on this thread only.

 

Staff will need to identify your account from your community forum profile details. Please add your Talktalk landline number to your community forum profile details. 

 

Go via your avatar/name; settings. Personal Information. 

 

SAVE CHANGES. 

 

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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