Cancelling Callsafe

[Bead1]

Hi,

I've been trying to cancel Callsafe before the charges start, following the instructions sent in the TT email.  It isn't showing on my list of boosts, so I can't do it online,  but I definitely have it.  Can you cancel it for me please?

[amahle-TT]

We are unable to do a test call on our end but if you call in it is possible here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed

 But as I did mention above that you shouldn't be charged as it is not showing on both sides.

[Bead1]

Thanks for checking Amahle.

I'd rather not be charged, and have to follow this up again, which is why I want it switched off.  If your team could call my home number you will hear the Callsafe message - "Calls to this number are being screened by Talktalk Callsafe.  Please leave your name..." etc

I'd be grateful if this can be checked up again and cancellation confirmed .

[amahle-TT]

Thank you for your time and patience, we have checked that since it is not showing on our end and on your end too comms should have been totally meant for someone else. But should you be charged kindly let us now.

Thanks for understanding!

[amahle-TT]

Please bear with me as I check further.

[Bead1]

Hi Amahle,

That's what I saw too.  But I had an email from TT saying "We’re getting in touch to let you know that from 11th January 2026 our CallSafe product will cost £1 a month. If you prefer to stop using CallSafe you can switch it off in My Account before 22nd January 2026 and you won’t be charged."

I just called my home number from my mobile and Callsafe screening is definitely still working, so it's still on.  It's just not showing on the account page.

[amahle-TT]

Hi there @Bead1, I have checked on my end and call safe is not showing on your account.

There is last caller barring and caller display.

[Bead1]

Hi Philile,

I haven't sorted it yet.  Could you cancel Callsafe for me please?

[Philile-TT]

@Bead1 please advise if you have sorted this out already?

@Gliwmaeden2 thank you for your support. 

[Bead1]

Thank you, Gliwmaeden2

[Gliwmaeden2]

You can ask Chat to do this today, @Bead1 [phone support not open on Sundays for this sort of thing] or wait for forum staff to respond after the weekend. 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

It's not unusual to have issues with the functioning of My Account these days!