Change to digital voice - a bit of a disaster

[mikeyar]

Hi Team

you may have seen my comment added to Arrowone's topic so I'll try and be brief. Following TT's letter back in December 2024 about options to change from copper landline, I ordered "digital voice" to be added to my existing Fibre 150. After 2 months of several phone calls chasing the self-install kit (Wifi Hub 2) it finally turned up 6 days after the copper was cut on the 11th March. Did the install and data was fine but the Hub dashboard said "Digital Voice not enabled" and "No phone number allocated"

A formal complaint hasn't resulted in any action so far so I was hoping a member of the team could have a look behind the scenes and comment on why the delay and when the problem will be resolved?  Any help would be much appreciated.

Regards

Mike

[Debbie-TalkTalk]

Thanks Mike, please let us know how you get on.

Debbie

[mikeyar]

Hi Chris

Many thanks for responding - not your fault that you can't look into the murky crystal ball that is the "technical dept" My many calls to the dedicated "customer voice services department" has not, as yet, resulted in a truthful answer. If "technical" has a major problem they should at least come clean - in an information vacuum the customer will always fear the worst.

Anyway, thanks again and if they finally sort it in the next 7 days I'll be sure to update you hear. To other readers considering initiating an order to move to digital voice I recommend hanging fire for a month.

Keep up the good work  and best wishes

Mike

[Chris-TalkTalk]

Hi Mike,

I'm sorry about  this but I'm afraid you'll need to contact customer service, they can put you through to a dedicated team that will be able to help with this. Unfortunately I don't appear to have access to the required systems

Chris