Crackling on landline, broadband totally OK

[Qwghlm]

Hi,

When I pick up the phone the dial tone has a loud crackle, which interestingly seems to go when the call is connected.

After a call the crackle has gone from the dial tone, but comes back after a couple of minutes of non use.

I did run the online line check which came back as no fault, but the crackle is still there over the dial tone.

Broadband download speed is not affected at all, still getting the normal download speed of around 45 Mbps, but upload seems a bit slow at 3 Mbps

[Qwghlm]

Good morning, thanks for checking back.

The line itself is now totally clear, it hasn't been like that for years, it's always had a bit of white noise, but nothing now.

Download is now a steady 50 Mbps, upload starts at 7 Mbps but rapidly drops to 4.7 Mbps or so.

Better than the 3 Mbps I was getting but still not up to the 6 or 7 I was expecting, but I do not know what it should be.

When I look at the Router hub it shows 51.99 Mbps download and 10.39 Mbps upload.

I do not understand why there is such a difference between the upload figures, the download are pretty much the same.

[Debbie-TalkTalk]

Good Morning Steve 🙂

Just checking in to see how the connection has been since your last post?

Thanks

Debbie

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and we'll check back in with you towards the end of the week just to make sure that everything is still looking good.

Thanks

Michelle 🙂

[Qwghlm]

Thanks for all of your help, the telephone line is definitely clearer than it has been for years.

Download is around 50 Mbps which is the fastest it's ever been.

Upload is now around 5 Mbps which is liveable with.

All in all I am very happy now that Openreach has stopped with the band-aids and completed a proper solution.

Fingers crossed it stays this way.

Steve

[Debbie-TalkTalk]

Hi Steve

Sorry for the delay.

Openreach have now closed the fault as resolved. I can also see that they have completed a mass line optimisation.

I will keep checking this over the next few days to allow DLM time to monitor the connection and makes changes to the line profile.

Thanks

[Qwghlm]

That’s the upload shown in the router, actual is 4 Mbps

[Gliwmaeden2]

Just leave it on. That's a good upload. 

Wait for staff to check the latest on 20/11, as they previously posted.

[Qwghlm]

I've just taken a look at the router information by looking at the 192. etc and it states 10.39 Mbps upload.

Is this an actual figure, or just what it should be?

If it's an actual from the router then it must be my PC causing it then?

[Qwghlm]

I have no idea how this will enable a new session at the exchange, or even what a "session" is.

Having nothing to lose I did switch it off for 6 hours overnight, and it now shows 4 Mbps, an improvement, but not earth shattering 🙂

[Gliwmaeden2]

Try switching off the router for a full 30 minutes to enable a new session at the exchange, @Qwghlm.

And then leave it on till staff reach your thread, to allow time for more improvement. 

[Qwghlm]

I have now had a notification that all the work has been completed.

The cracking on the line seems to have gone, but upload is still slow at 3 Mbps

No change from Thursday really.

Will this increase over time?

As this is more about broadband now, it feels it's in the wrong help section...

[Qwghlm]

Openreach have now pulled through a lot of new cable for the original 80 metres yesterday.

Unfortunately their tests then showed that they had to lay a further 40 metres to the next box, but they'd run out of cable.

They are back this morning, hopefully to run the remaining cable.

The engineer said that we would notice a marked improvement in the quality of our connection, so maybe the telephone should be clearer than it's been for years.

[Debbie-TalkTalk]

Thanks Steve 🙂

Debbie

[Qwghlm]

Morning Debbie,

Thank you for the update, I'll keep a beady eye out for them...

Regards,

Steve

[Debbie-TalkTalk]

Hi Steve

I've spoken to Openreach this morning and they have provided the following update:

Local Network engineers have been allocated on this fault and they are going to start working on this externally today starting from 17-11-2023. Updates will be available on 20/11.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Steve

Apologies for this. I can see that the fault is still open with Openreach. I will contact them again this morning for an update.

Thanks

Debbie

[Qwghlm]

Unfortunately I do not think anything has changed today.

[Debbie-TalkTalk]

Hi Steve

Ahh you're welcome 🙂

Hopefully this will be fixed today.

Debbie

[Qwghlm]

Hi Debbie,

Thank you for keeping me up to date, it's very much appreciated.

(More than Openreach do).

Steve

[Debbie-TalkTalk]

Hi Steve

I've spoken to Openreach and they have provided the below update:

 The fault is in issued status and the engineer will be working on this fault to resolve the issue and to complete the work today, further updates will be available at the end of the day. 

I will check on this again tomorrow morning.

Thanks again.