Digital Voice App

[Richard2020]

I installed the digital voice app a week or two ago and landline calls transfer to my mobile which is really useful. However the app doesn't stay logged in and almost daily I get an advice that I'm logged out. Until I log in (which is quickly done with saved password) calls are not transferred. Is there a way to keep the app logged in?

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and please let us know if you need any further assistance 🙂

Thanks

[Richard2020]

Hi, this seems to have solved the problem - thanks very much for your help 

[Michelle-TalkTalk]

Morning,

Is everything now working ok for you?

Thanks

[Michelle-TalkTalk]

Hello,

Just checking back in to see how you're getting on?

Thanks

[Michelle-TalkTalk]

Morning,

Our team have asked if you could try logging into the app with your phone number rather than an email address. You would log in as normal but use your landline number in the login/first box, then password as normal and then tick the remember my password box. Please let us know how you get on.

Thanks

[Michelle-TalkTalk]

Hi,

Thank you for confirming. I've let the team know now and will post back again as soon as I have an update.

Thanks

[Richard2020]

Thanks, it's Android version 13 (Samsung A71 phone) 

[Michelle-TalkTalk]

Hello,

Our team have asked if you could please confirm which device you are using please (android or apple) and also what version IOS is this running too?

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I'll look into this further and will post back as soon as I know more.

Thanks

[Richard2020]

Yes I have successfully installed the app and it is working fine. Every morning it has logged out on my mobile and is no longer working until I log in again 

[Michelle-TalkTalk]

Morning,

Have you had a look at the below Help Guide?

TalkTalk Digital Voice App - TalkTalk Help & Support

Thanks