No Voicemail Service

[NeilMacnaughtan]

Since joining TalkTalk in May, I've had no voicemail service. The phone just rings but never connects to a voice service and no one can leave a message. I've spent around six hours trying to resolve this through 'chat' and endless calls - after nearly four months, TalkTalk have now closed my case saying its been resolved but it definitely hasn't!  So I'm still stuck without voicemail but still paying for the service.  I can't face trying to deal with their call centre again who simply tell me to disconnect and reconnect the handset.

Advice much appreciated.

Thanks

[Michelle-TalkTalk]

Morning,

Just to confirm, have you been contacted by our team since your last post?

Thanks

[Karl-TalkTalk]

Hi

I've asked our network team to have a look at the switch to see if all settings are correct.

Karl

[NeilMacnaughtan]

It's still not working I'm afraid. Voicemail always worked with BT who I was with before TT.

[Chris-TalkTalk]

Hi Neil,

I've made a change so can you please retest and let me know if it's now working

Thanks

Chris

[NeilMacnaughtan]

Yes, the voicemail box is checked in my account. I have tried unchecking and rechecking multiple times but still no voicemail.

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Can I just confirm, does the voicemail service show as active if you log into your My Account?

Thanks

[Gliwmaeden2]

@NeilMacnaughtan, add your Talktalk landline number to your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Staff will reply during the day, Monday to Friday. I've moved your duplicate post out of the way.