Digital voice

[Johnmryan1]

I am now over a couple of weeks past when my digital voice service should have gone live, however when I plug my phone into the digital voice unit there is no dialing tone just a recorded voice saying ‘device is not registered’. Luckily the copper landline is still working. 
I have phoned 03451720034 and was told they would email the tech team. However I have received no further information or updates on progress. 

[Debbie-TalkTalk]

Hi Johnmryan1

I'm really sorry to hear this.

Please can you add your name and TalkTalk account number to your Community Profile, I can then take a look at this for you.

Thanks