Elderly parents have no landline - 8 days so far

[DB2212]

Hi,

I am trying to get help for my parents, both in their 80's, who haven't been able to make or receive phone calls for over a week.
My father has tried using the automated bot for help but finds himself going round in circles and achieving nothing.
He has managed to speak to a human being, but the caller hung up on him before the problem was resolved.
Today, I managed to run a fault test online and it showed there is a fault - REP-13551902.

Why is this so difficult to report for elder1y people who aren't "tech savvy" in the slightest.

It's disgraceful that an elderly couple aren't getting the vital service that they're paying through the nose for.

Is there anyone here who can help resolve this farce?

[Debbie-TalkTalk]

Hi Doug

Just to keep you updated, the fault is still in hand with Openreach.

Thanks

[Debbie-TalkTalk]

Hi Doug

This fault is still with the Openreach line engineers, there are no additional updates as yet.

I will continue to monitor this.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Doug

Thanks for your reply and apologies again for the issues you are experiencing.

The line test is detecting a potential line fault so I have escalated this straight over to Openreach to be investigated by a line engineer.

I will monitor for updates and I will post back on this thread as soon as I have further information from Openreach.

Thanks again.

Debbie

[DB2212]

Hi Debbie,
Thanks for looking into this.
Dad tried to talk to someone again to day. 40 minutes on the call before he lost connection with them and they haven't called him back.
They suggested dealing with it online, but he just isn't capable of doing that.

Doug

[Debbie-TalkTalk]

Hi DB2212

I'm so sorry to hear this.

Please can you add your name, your parents name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that this community profile includes your parent's first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.