cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home Phone

Get help with your TalkTalk landline and calling features.

FTTP no ring calls

stew1
First Timer
Private Message
Message 7 of 7

Since FTTP went live my landline phone is receiving no ring calls every 30 min or so. Left unattended for a day my phone call memory is full and I cant make calls. Anny help please

0 Likes
6 REPLIES 6

Message 1 of 7

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

0 Likes

Message 2 of 7

Hello again,

 

The fix has now been applied. We'll check back in with you in 48hrs to see how you're getting on.

 

Thanks

 

Michelle

 

Message 3 of 7

Good morning,

 

I've passed this over to our Devices Team and have asked them to apply the fix. I'll post back to confirm as soon as this has been done.

 

Thanks

 

Michelle 🙂

 

stew1
First Timer
Private Message
Message 4 of 7

Its new, Sagemcom I think is the name on the rear

 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi stew1,

 

Which router do you have?

Chris

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

It's a known issue with certain types of handset and Full Fibre, @stew1.

 

If staff don't pick this up today  it will be after the weekend.

 

Can be sorted remotely by them.

Gliwmaeden2, a fellow customer.