Get help with your TalkTalk landline and calling features.
02-05-2025 05:06 PM - edited 02-05-2025 05:14 PM
Grandstream box has to be reset by the pin a number of times a week now. After finally getting it to work, I took a call and the damned thing stopped working again. I can hear them but they cannot hear me. Power light on but internet light out likewise the phone light out. Other times it flashes the phone light yest no reason to as no calls or messages. Another reset.
And now whilst writing this, the flaming light is flashing again!!! It is a slow flash and no there is no message.
Can you send a new box please.
I have reported all this before and you insisted I reinstall the Amazon router. Which I did, then it started again. So fault is either with the box or your system. And no I will not put the amazon router back in again as it is pointless and screws with my network.
on 09-05-2025 10:25 AM
Thank you Merlin. We at TalkTalk are always ready to assist. Take care.
Kanya
on 09-05-2025 09:55 AM
Many thanks Kanya, will do.
on 08-05-2025 05:32 PM
You will need to contact our Fulfibre Team who will order the ATA(Grandstream) adaptor for you. Please use the details below.
VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
03451720074
Kanya
on 08-05-2025 05:21 PM
Hi Kanya
Linksys mr5500 Hydra pro 6 v2
on 08-05-2025 12:46 PM
Hey there, Merlin. What type of router do you use there at the moment?
Kanya
on 08-05-2025 09:38 AM
Many thanks 🙂
on 07-05-2025 03:29 PM
Hi @MerlinBengal I've re-escalated this for you, wish I could do more😮💨
on 07-05-2025 03:21 PM
Do you think someone could pick this up and send a new unit please?
on 02-05-2025 06:41 PM
Hi Divsec, that's fine, it isn't that important.
on 02-05-2025 06:05 PM
Hi @MerlinBengal your post has been escalated. Unfortunately this being the Friday of a bank holiday weekend it might take till Tuesday for you to hear.