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Grandstream failed

MerlinBengal
Whizz Kid
Private Message TalkTalk
Message 31 of 31

Grandstream box has to be reset by the pin a number of times a week now. After finally getting it to work, I took a call and the damned thing stopped working again. I can hear them but they cannot hear me.  Power light on but internet light out likewise the phone light out. Other times it flashes the phone light yest no reason to as no calls or messages. Another reset.

 

And now whilst writing this, the flaming light is flashing again!!! It is a slow flash and no there is no message.

 

Can you send a new box please.

 

I have reported all this before and you insisted I reinstall the Amazon router. Which I did, then it started again. So fault is either with the box or your system. And no I will not put the amazon router back in again as it is pointless and screws with my network. 

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30 REPLIES 30

Message 21 of 31

Thank you Merlin. We at TalkTalk are always ready to assist. Take care.

 

 

Kanya

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Message 22 of 31

Many thanks Kanya, will do.

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Message 23 of 31

You will need to contact our Fulfibre Team who will order the ATA(Grandstream) adaptor for you. Please use the details below. 

 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

03451720074

 

Kanya
 

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Message 24 of 31

Hi Kanya

 

Linksys mr5500 Hydra pro 6 v2

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kanya-TT
Support Team
Staff
Private Message
Message 25 of 31

Hey there, Merlin. What type of router do you use there at the moment?

 

Kanya

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Message 26 of 31

Many thanks 🙂

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Message 27 of 31

Hi @MerlinBengal I've re-escalated this for you, wish I could do more😮💨

I don't work here and all my opinions are my own.
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MerlinBengal
Whizz Kid
Private Message TalkTalk
Message 28 of 31

Do you think someone could pick this up and send a new unit please?

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Message 29 of 31

Hi Divsec, that's fine, it isn't that important. 

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Divsec
Community Star
Private Message TalkTalk
Message 30 of 31

Hi @MerlinBengal your post has been escalated. Unfortunately this being the Friday of a bank holiday weekend it might take till Tuesday for you to hear.

I don't work here and all my opinions are my own.
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