Intermittent Caller ID

[EyeSee25]

On a seemingly random basis my Caller ID seems to stop working. It has only been since renewing contract, but it is the inconsistency that puzzles me. Any ideas

[Chris-TalkTalk]

OK, if you do experience any further problems please let us know

Chris

[EyeSee25]

For the last two days, Caller Display is working! Hopefully for good now

[Chris-TalkTalk]

Hi EyeSee25,

Are you able to borrow a telephone from a friend or family member to test with. Or are you able to test your telephone on a friend or family members line?

Chris

[EyeSee25]

I don't have a spare to try I'm afraid.

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. Just before I pass this over, have you also tested with a different handset just to rule this out?

Thanks

Michelle

[EyeSee25]

Sorry for the delay, busy! And the email reminders were going to spam.  The lack of Caller Display is now constant and I have tried the suggested turn it off and back on again. Still not working. 

[Michelle-TalkTalk]

Good afternoon,

I've just run a test on the voice service which is clear. Can I just confirm, have you tried removing the Caller Display service in your My Account and then re-added this again? Have you also tested with a different handset, just to rule it out?

Thanks

Michelle

[EyeSee25]

Still no caller ID on the landline

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi EyeSee25

Apologies for this.

If you connect the phone directly at the test socket is the caller display still not working?

[EyeSee25]

Still no caller ID, only now it's all the time.

[Chris-TalkTalk]

Hi EyeSee25

I've made a changed, could you please retest and let us know how you get on

Chris

[EyeSee25]

Profile updated as requested

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle