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Home Phone

Get help with your TalkTalk landline and calling features.

Land line problem

Olive6
First Timer
Private Message TalkTalk
Message 3 of 3

I don’t get the usual dial tone when I pick up the hand set, I get a tone similar to an engaged tone. I used the line earlier today and it was fine 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Olive,

 

I've run a test on the line now which has detected a potential fault. Does your main socket have a test socket please? If it does then please can you test just the phone at the test socket and confirm if the same voice issue is still happening? 

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Assuming that you are not on Full Fibre with Digital Voice, what happens if you temporarily move the phone with a new filter to the test socket behind the Master Socket's removable faceplate (if you have that design)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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