Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

[marktompkins22]

Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

Can somebody please help.

[Chris-TalkTalk]

Hi Mark,

If you still need assistance with this can you please update your community profile to include your:

• Name
• Telephone number (landline number with the fault)
• Alternative contact number
• Could you also add your Mothers name to the private notes section

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gliwmaeden2]

Also, has Talktalk been told previously that she is vulnerable?

Please read this information:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Forum staff are not back on here before Monday. 

Please add your mother's details in Private Notes, at the end of Personal Information in the profile area.

It's important to keep it quite clear which are your details and which are hers, so go via your avatar; settings; drop down menu, then:

Select Personal Information.

Your own information goes in here. At the end of that section, in Private Notes, add your mother's name, address, account number,  landline phone number (the affected line) and a best fallback number. SAVE CHANGES. 

[Gliwmaeden2]

Not at this time at night, @marktompkins22.

Call Talktalk after 9am on Saturday:

03451 720088 

Or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You will need to pass security questions. Have you got Power of Attorney  / Authority to Act / Nominated User status?