Landline, can't receive calls. I have dialling tone and can make calls

[SuzyW1404]

For the last few days despite having a ring tone and being able to make landline calls we are unable to receive calls.

[Chris-TalkTalk]

Hi SuzyW1404,

I'm sorry to hear that you're experiencing problems with your service. If you call your landline from a mobile what happens?

Chris