Landline not working since Sunday - completely dead...Internet OK though

[StevieG63]

TalkTalk account states it is still investigating, four days have now passed!

[Chris-TalkTalk]

No problem 🙂

Chris

[StevieG63]

Hi Chris, 

had a text off Openreach

many thanks!

Steve

[Chris-TalkTalk]

Hi Steve,

Line test is picking up a potential issue so I've raised this to Openreach for investigation, they will investigate and may contact you directly if they need to access your home

Chris

[StevieG63]

Hi, Michelle!

I've tested my phone in the main bedroom socket - also dead.

Also I took the phone over to my parent's (just across the road) and tested it in their socket - it works fine.

An engineer should have called out to me on Tuesday (1-6pm), but nobody arrived. Openreach, I think?

I live in  small block of flats (12 flats per block)

Had a landline for years and it's never gone 'dead'.

Luckily Internet all OK.

Thanks,

Steve

[Michelle-TalkTalk]

Hi Stevie,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle