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Landline on VOIP and internet wired connections dropping out overnight

Cerium
Popular Poster
Private Message TalkTalk
Message 22 of 22

Hello

For the past 2 weeks, I have noticed that the wired connections to my Amazon eero router are dropping out, usually overnight but, occasionally during the evening.

 

This includes the connection to the VOIP phone Grandstream device.

 

The solution seems to be to switch off and on the TP-Link ethernet switch box that I use to connect my wired devices to the Amazon eero router. I assumed this implied that there was a fault with the switch box so I replaced it with a new box but the issue continues.

 

Weirdly, it is only the devices connected via the switch box (this includes the Grandstream box) that are affected. WiFi works fine throughout and, if I connect a device directly to the eero box, the connection runs a Speedtest ok. 

 

Do you have any suggestions?

 

Not having my landline, expecially overnight, when I rely on it for incoming emergency calls from family, is a real concern. I always mute my mobile at night (hence my requirement for the VOIP landline service).

 

Regards,

Jane

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21 REPLIES 21

Chris-TalkTalk
Support Team
Staff
Private Message
Message 21 of 22

Hi Jane,

 

Is the new switch the same make and model as the old one?

Chris

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