Landline phone been out since 06/01/2025

[Geordyboy1]

Our land line phone has been out of action since Monday 6th 2025  .

Spoke yesterday to BOT then a human voice and was told that Openreach working on job and would notified. Any news on getting my phone back up an running please.

[Gliwmaeden2]

@Geordyboy1, 

Thanks for completing your details. 

You'll see a reply from staff in your other thread, explaining the current timescale:

https://community.talktalk.co.uk/t5/Technology/Landline-out-of-action-since-6-jan/td-p/3091303

I'll leave that thread there in the lounge but as it duplicates this one, you are best following up here. 

If your phone line has complete loss of service, automatic compensation should be awarded after the issue has been resolved. 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

There's unlikely to be support before Monday now on the forum, @Geordyboy1.

Do complete your community forum profile details in case you still need help with this on here after the weekend. 

Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.