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Home Phone

Get help with your TalkTalk landline and calling features.

Landline problem

fastbysuzuki
Whizz Kid
Private Message

‎18-07-2023 09:52 AM - edited ‎18-07-2023 09:53 AM

Message 4 of 4

Hi I am having a problem with my landline I have a dialling tone but if I try to phone out there Is no ringing tone just dead, also anyone phoning in cannot get through I have 3 lights on the grand stream box and 3 lights on the incoming fibre box could someone please advise me on this problem.
thanks

The big Fellow Up There Rides A Suzuki,(This I know)
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to fastbysuzuki

on ‎19-07-2023 07:19 AM

Message 1 of 4

Morning,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

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fastbysuzuki
Whizz Kid
Private Message

on ‎18-07-2023 04:35 PM

Message 2 of 4

Hi , yes the fibre line working ok , I disconnected the grand stream box as you suggested and it is now working ok 

thanks for the help

The big Fellow Up There Rides A Suzuki,(This I know)
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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎18-07-2023 09:57 AM

Message 3 of 4

Morning,

 

I'm sorry to hear this. Is the broadband connection working ok? Could you try powering down the Grandstream Voice Adapter (DVA) for 30 minutes and then retest the voice service again please.

 

Thanks

 

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