Landline problem

[Hev-48]

Good morning, my landline has developed a problem, it has a lot of background noise and is difficult to hear someone talking, they also can't hear me very well as voices fade in and out. Could someone please run some checks on my line to see what the problem is. Thank you.

[Thabile-TT]

Thank you very much for confirming. Just confirm, do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Hev-48]

Hi @Thabile-TT  Yes i am at home.

[Thabile-TT]

Hi @Hev-48 Could you please confirm if you are currently at home where your Talk services are set up? Once I have that information, we will be able to run some checks to resolve the issue. Thank you.

[Hev-48]

Thank you  @nambuso-TT

[nambuso-TT]

Hi there @Hev-48. I am very sorry to hear this, I will look into this for you.