I have not been able to make or receive phone calls for 2 weeks now. I thought it was my phone but I tried switching them off and back on , also turning Eero & modem off . So on the 5th December I went onto Chat but it was no help. I did have a text saying it had been fixed, but it hadn’t so I went back on Chat bur to no avail. Then I had an email & text saying it had been fixed but again it was not fixed, so back on chat another hour wasted but he did give me a job number this was now 9th December, I tried to chat last night & today but surprise! Surprise! They are busy. Tried phoning but that took me back to chat. I even told them last time this happened it was a fault between exchange and the box, also there has been a lot of cable works around, but I am just going around in circles, at 83yrs old & just lost my husband this is the last thing I need.
Judy
