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Loss of Phone line

dgsection
Chat Champion
Private Message TalkTalk

on ‎01-06-2026 01:00 PM

Message 3 of 3

I have lost my phone line since yesterday, Internet is working (-40% speed) but not a dial tone or noise on my phone line.

Reported via my TT account yesterday, within 35 mins I was informed there was a problem with the phone line and an engineer had been dispatched to the exchange (no need to attend my property) - Dated 16:35pm 31st May

 

Still no phone line and although Internet is working, it's below 22Mbps (Usually 35Mbps)

 

My phone line is important as it's my only way to contact emergency services etc (I have no devices that rely on a phone line though!)

 

Any update would be nice 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

‎01-06-2026 02:13 PM - edited ‎01-06-2026 02:13 PM

Message 1 of 3

These cases can take 48 hours [2 working days] to resolve, @dgsection.

 

There is automatic compensation after that time, authorised after resolution of the issue, and it can take up to 30 days to show in My Account. 

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_com...

 

See the examples in the above link for how it is calculated. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎01-06-2026 01:10 PM

Message 2 of 3

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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