Move incoming phone line
on 27-04-2023 08:39 PM
Message 3 of 3
I need to change where the incoming phone/broadband line comes into my house. Do I contact talktalk or openreach to sort this
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2 REPLIES 2
on 28-04-2023 06:53 AM
Message 1 of 3
Hi helfloss66
Just to confirm, do you need to relocate the master socket?
Engineer charges - TalkTalk Help & Support
Openreach engineers can install and replace main phone sockets if requested. This is chargeable at £128.40.
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27-04-2023 10:36 PM - edited 27-04-2023 10:37 PM
Message 2 of 3
It's cheaper to go through Talktalk, @helfloss66.
This page lists the charge, under an Openreach engineer's visit through Talktalk: £128.40.
https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291
Staff will be able to help you fix this up during the day (they are on here Monday to Friday).
They will need to identify your account, so you should add your Talktalk landline number to your community forum profile details.
Go via your avatar/name; settings; Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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