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Home Phone

Get help with your TalkTalk landline and calling features.

No Incoming or Outgoing Calls on Landline

Vonney1
Chat Champion
Private Message TalkTalk
Message 158 of 158

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

 

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

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157 REPLIES 157

Message 1 of 158

@Viv65, you need to stick to phone support or Chat for this kind of thing nowadays, as there is no longer Talktalk staff support on the community. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Viv65
Chatterbox
Private Message TalkTalk
Message 2 of 158

I have exactly the same problem.  Apparently they're still looking into my problem but seem more interested in the fact that I still have wifi !  Very frustrating!

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Message 3 of 158

Hi @siphosethu-TT 

Yes it’s all sorted now the engineer found a fault outside the property and repaired it.

 

thsnk you

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Message 4 of 158

Hi there @Vonney1, I'm just checking if everything was sorted when the engineer came, just to be certain the issue has been resolved. 

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Message 5 of 158

Thank you so much:)

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Message 6 of 158

You too

 

Goodbye

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Message 7 of 158

Awesome and you are very much welcome.
Thank you for chatting in with us, enjoy the rest of your day and take care @Vonney1 🙂

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Message 8 of 158

Thank you.

 

Oh, after all this I’ll definitely be at home on the 16th!!!

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Message 9 of 158

Yes they should send you confirmation:)

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Message 10 of 158

No, nothing else at all. Thank you.

 

Can you just confirm whether I’ll receive a text from BT about the appointment 

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Message 11 of 158

You are most welcome:)
Yes they should send you confirmation. However I would advise please make sure you are at home on the 16 to avoid missing the appointment.
 

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Message 12 of 158

That’s great, thank you.

 

Will I get a text from BT confirming this?

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Message 13 of 158

While I still have you online, I would like to confirm is there anything else that I can assist you with today?

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Message 14 of 158

Thank you so much for your patience, I have successfully reserved the slot for you.
Reservation of a Openreach engineer appointment has been successful. Reserved appointment slot : February 16 2026,AM 

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Message 15 of 158

@mandisa1-TT 

Yes, 16/2/26 between 08.00 and 13.00 will be perfect

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Message 16 of 158

Am please between 08:00 - 13:00 will that be okay with you?

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Message 17 of 158

AM please 

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Message 18 of 158

Sure. AM or PM slot?

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Message 19 of 158

AM please

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Message 20 of 158

That’s fine. Can you book the engineer for Monday 16/2/26 please?

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