No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[Mandisa-TT]

Please check and make sure that your telephone is correctly connected to the master socket.

[Vonney1]

No

[Mandisa-TT]

Hi @Vonney1 At the moment  is your phone currently connected to the master socket?
✔ Yes
✘ No

[Mandisa-TT]

Thank you for the information, A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 8 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Vonney1]

Yes

[Mandisa-TT]

Thank you, Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

[Vonney1]

@Mandisa-TT 

No I don’t 

[Mandisa-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Mandisa-TT]

Thank you for confirming.

[Vonney1]

Broadband is working perfectly, it’s just the landline that’s at fault

[Mandisa-TT]

Perfect! Just to confirm your broadband is not giving you any issue right now and it is only your landline.

[Vonney1]

Hi @Mandisa-TT 

Yes, I’m at home

[Mandisa-TT]

Hi @Vonney1 I'm sorry to hear this, I will be able to assist you with your query, just to confirm you are at home to run further checks.